CONTACT USA is pleased to present this on-line Accreditation Standards Manual and application packet to all crisis line programs as we continue our program of conducting on-site accreditation visits to centers every five years. Click on the documents needed below to view or download the file. (The manuals and forms will open as PDF documents in a web browser window. To save the document to your computer, click on "save a copy" under the file menu)

Step-by-step instructions for the accreditation process are included in the Accreditation Manual

Accreditation Manual

Use this if you are accrediting a crisis line program.
If you also have a Reassurance Calling program, download the addendum in addition to this manual

Reassurance Program addendum to standard accreditation manual

Use this in addition to the Accreditation Manual (above) if you accrediting both a Reassurance Calling Program AND a crisis line

Accreditation Manual for Reassurance Programs Only

Use this manual if you are accrediting a Reasurance Program, but NOT a crisis line program

Core Competencies for Crisis Line Training Programs

Application for accreditation

Pre-screening questionnaire

Statement of Values

Sample site visit schedule

Sample of estimated accreditation costs